Remote Patient Scheduling Specialist

Florida Cancer Specialists & Research Institute; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) match

Pet insurance

Legal insurance

Job summary

Florida Cancer Specialists & Research Institute is seeking a Patient Contact Center Agent to support scheduling, insurance verification and patient communication across multiple clinics. The role emphasizes high-quality customer service, accurate data entry, and adherence to scheduling and billing procedures.

Healthcare call center background is preferred, with a focus on professional, timely interactions. Qualified applicants will have a high school diploma, 1+ years in healthcare or call

Qualifications

• Minimum high school education required.
• Prior customer service experience preferred.
• Healthcare call center experience is a plus.

Responsibilities

• Handle inbound/outbound calls for clinic sites.
• Schedule appointments and manage patient data entry.
• Verify insurance and collect payments per SOP.
• Maintain accurate records in the EMR system.
• Meet or exceed service level metrics.

Skills

Customer service

Communication

Multi-tasking

MS Office

Education

High School Graduate or Equivalent

Tools

EHR knowledge

MS Office

Job description

Florida Cancer Specialists & Research Institute is seeking a Patient Contact Center Agent to support scheduling, insurance verification and patient communication across multiple clinics. The role emphasizes high-quality customer service, accurate data entry, and adherence to scheduling and billing procedures.

Healthcare call center background is preferred, with a focus on professional, timely interactions. Qualified applicants will have a high school diploma, 1+ years in healthcare or call