Remote Ready Care Center Scheduler and Support

Independence Health System; Greensburg (Westmoreland County); Remote; USD 21,000 - 28,000; Full time

Job summary

The Independence Health System Care Center is seeking a Care Center Agent to serve as the first point of contact for patients by phone, assisting with information, scheduling, and insurance verification. The role emphasizes strong customer service and accurate data handling, with remote work possible after completing in-person training.

Responsibilities include scheduling appointments, gathering demographics, obtaining referrals and authorizations, and escalating issues to the appropriate

Qualifications

• Minimum: Basic computer skills and ability to type 35 words per minute.
• Preferred: One year experience in a switchboard, medical practice, or call center.

Responsibilities

• Schedules appointments and provides information to patients by phone following scheduling protocols.
• Maintains scheduling system accuracy and updates master schedule promptly.
• Obtains referrals, authorizations, and demographics; verifies insurance information to maximize reimbursement.
• Communicates with supervisor about patient concerns related to scheduling or system issues.
• Analyzes situations and escalates to clinical staff when needed; performs other duties as assigned.

Skills

Basic computer skills

Typing 35 wpm

Customer service

Education

High School Diploma or equivalent

Medical Terminology

Job description

The Independence Health System Care Center is seeking a Care Center Agent to serve as the first point of contact for patients by phone, assisting with information, scheduling, and insurance verification. The role emphasizes strong customer service and accurate data handling, with remote work possible after completing in-person training.

Responsibilities include scheduling appointments, gathering demographics, obtaining referrals and authorizations, and escalating issues to the appropriate