Remote Patient Contact Center Scheduler

Franciscan Alliance, Inc.; Indianapolis (IN); Remote; USD 24,000 - 31,000; Full time

Job summary

Franciscan Health is seeking a Patient Contact Center Scheduler to coordinate and register appointments for providers, imaging, and ancillary departments. You will be the first point of contact for patients and help match their needs to the appropriate provider or resource.

This role supports inbound/outbound calls, pre-registration, and patient insurance registration activities, with escalation to RN, provider clinics, or PEAC leadership as needed.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of healthcare contact center, ambulatory, or clinic experience preferred.

Responsibilities

• Schedule and register appointments for office visits, imaging, and ancillary services.
• Handle inbound and outbound calls, triage inquiries, and route to RN, clinic, or leadership as needed.
• Assist with pre-registration, message templates, and insurance estimates; support PEAC workflows.

Education

High School Diploma / GED

Job description

Franciscan Health is seeking a Patient Contact Center Scheduler to coordinate and register appointments for providers, imaging, and ancillary departments. You will be the first point of contact for patients and help match their needs to the appropriate provider or resource.

This role supports inbound/outbound calls, pre-registration, and patient insurance registration activities, with escalation to RN, provider clinics, or PEAC leadership as needed.