Patient Scheduling Specialist, Remote

Independence Health System; Butler (Butler County); Remote; USD 21,000 - 25,000; Full time

Job summary

Independence Health System is seeking a Care Center Agent to serve as the first point of contact for patients, providing information, support, and scheduling services by phone. You will verify demographics, insurance information, and coordinate referrals and authorizations as needed.

This role emphasizes exceptional customer service and accurate data handling. The position offers a fully remote option after completing on-site training, with non-exempt status and typical clerical duties within a

Qualifications

• High school diploma or equivalent required.
• Typing 35 wpm and basic computer skills required.
• Preferred: 1 year experience in switchboard, medical practice, or call center.

Responsibilities

• Schedules appointments for patients by phone using scheduling protocols.
• Maintains scheduling system and master schedule accuracy.
• Obtains referrals, authorizations, and demographic information; verifies insurance details.
• Communicates with supervisor about patient concerns or system issues.
• Performs other duties as assigned.

Skills

Customer service

Phone etiquette

Data entry

Education

High School Diploma or equivalent

Medical Terminology

Tools

Scheduling software

EMR system

Job description

Independence Health System is seeking a Care Center Agent to serve as the first point of contact for patients, providing information, support, and scheduling services by phone. You will verify demographics, insurance information, and coordinate referrals and authorizations as needed.

This role emphasizes exceptional customer service and accurate data handling. The position offers a fully remote option after completing on-site training, with non-exempt status and typical clerical duties within a