Patient Access & Scheduling Specialist

Independence Health System; Pennsylvania; Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Butler Health System is seeking a Care Center Agent to be the first point of contact for patients by phone. The role focuses on scheduling office appointments, gathering accurate demographic and insurance information, and delivering excellent customer service to understand patient needs.

Responsibilities include obtaining referrals and authorizations, verifying insurance details, and reporting data as required.

Qualifikationen

• Minimum: High School Diploma or equivalent.
• Preferred: Medical Terminology.
• Minimum: Proven basic computer skills and ability to type 35 words per minute.
• Preferred: One year experience in a switchboard, medical practice, or call center.

Aufgaben

• Schedules appointments for patients by phone using scheduling protocols.
• Maintains scheduling system to ensure records are accurate and up to date.
• Obtains referrals, authorizations, and demographic information; verifies insurance information.
• Communicates with supervisor about patient concerns or scheduling issues.
• Performs other duties as assigned.

Kenntnisse

Basic computer skills

Typing 35 wpm

Ausbildung

High School Diploma

Medical Terminology (preferred)

Jobbeschreibung

Butler Health System is seeking a Care Center Agent to be the first point of contact for patients by phone. The role focuses on scheduling office appointments, gathering accurate demographic and insurance information, and delivering excellent customer service to understand patient needs.

Responsibilities include obtaining referrals and authorizations, verifying insurance details, and reporting data as required.