Remote Care Center Scheduler & Patient Support

Independence Health System, Care Center; Butler (Butler County); Remote; USD 21,000 - 30,000; Full time

Job summary

Independence Health System, Care Center is seeking a Care Center Agent to serve as the first point of contact for patients, handling information requests, scheduling appointments, and verifying insurance details. The role emphasizes exceptional customer service and accurate data handling, with on-site training followed by a fully remote work option.

Responsibilities include maintaining the scheduling system, obtaining referrals and authorizations, and ensuring smooth patient access while

Qualifications

• High school diploma or equivalent required.
• Medical Terminology preferred.
• Experience in switchboard, medical practice, or call center preferred.

Responsibilities

• Schedules appointments for patients by phone following scheduling protocols.
• Maintains scheduling system and master schedule accuracy.
• Obtains referrals, authorizations, and demographic information; verifies insurance information.
• Communicates with supervisor about patient concerns related to scheduling or system issues.
• Performs other duties as assigned.

Skills

Customer service

Phone support

Data entry

Time management

Education

High School Diploma

Medical Terminology

Job description

Independence Health System, Care Center is seeking a Care Center Agent to serve as the first point of contact for patients, handling information requests, scheduling appointments, and verifying insurance details. The role emphasizes exceptional customer service and accurate data handling, with on-site training followed by a fully remote work option.

Responsibilities include maintaining the scheduling system, obtaining referrals and authorizations, and ensuring smooth patient access while