Remote Care Center Agent: Patient Support & Scheduling

Independence Health System Inc.; Greensburg (Westmoreland County); Remote; USD 19,000 - 25,000; Full time

Job summary

Independence Health System Inc. is seeking a Care Center Agent to serve as the first point of contact for patients, handling information requests by phone and scheduling appointments with strong customer service.

You will verify demographics and insurance information, and assist with referrals and authorizations as needed. The role is fully remote after an onsite training period, with occasional travel to local office locations for meetings or essential in-person needs.

Qualifications

• Minimum: High School Diploma or equivalent.
• Preferred: Medical Terminology.

Responsibilities

• Be the first point of contact for patients via phone, addressing information requests and assistance.
• Schedule office appointments, verify demographics and insurance information.
• Assist with data reporting, referrals and authorizations as needed.

Skills

Typing 35 wpm

Customer service

Education

High School Diploma or equivalent

Medical Terminology (preferred)

Job description

Independence Health System Inc. is seeking a Care Center Agent to serve as the first point of contact for patients, handling information requests by phone and scheduling appointments with strong customer service.

You will verify demographics and insurance information, and assist with referrals and authorizations as needed. The role is fully remote after an onsite training period, with occasional travel to local office locations for meetings or essential in-person needs.