Patient Care Center Specialist: Scheduling & Support

Independence Health System, Care Center; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Job summary

Independence Health System, Care Center is seeking a Care Center Agent to be the first point of contact for patients by phone, handling information requests and scheduling appointments. You will learn patient needs and ensure accurate demographics while verifying insurance details and assisting with referrals and authorizations.

The role requires basic computer skills and a minimum High School Diploma; Medical Terminology is preferred.

Qualifications

• High School Diploma or equivalent is required.
• Typing speed of 35 wpm and basic computer skills are required.
• Medical Terminology is preferred but not required.

Responsibilities

• Act as first point of contact for patients by phone to assess needs and provide information and assistance.
• Schedule office appointments using excellent customer service and understanding of patient needs.
• Obtain accurate demographic information and verify insurance details; assist with referrals and authorizations as needed.

Skills

Typing 35 wpm

Basic computer skills

Education

High School Diploma

Medical Terminology (preferred)

Job description

Independence Health System, Care Center is seeking a Care Center Agent to be the first point of contact for patients by phone, handling information requests and scheduling appointments. You will learn patient needs and ensure accurate demographics while verifying insurance details and assisting with referrals and authorizations.

The role requires basic computer skills and a minimum High School Diploma; Medical Terminology is preferred.