Patient Support & Scheduling Specialist

Independence Health System; Butler (Butler County); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Independence Health System is recruiting a Care Center Agent to be the first point of contact for patients by phone. You will schedule appointments, collect demographic data, and verify insurance information while delivering exceptional customer service.

The role may involve data reporting and handling referrals and authorizations as part of standard duties, requiring accuracy and empathy in patient interactions.

Qualifications

• High school diploma or equivalent required.
• Preferred: Medical Terminology.
• Proven basic computer skills and ability to type 35 words per minute.
• One year of experience in a switchboard, medical practice, or call center preferred.

Responsibilities

• Greet and assist patients by phone, providing information, support, and assistance.
• Schedule office appointments with accuracy and efficiency.
• Obtain accurate demographic information and verify insurance details.
• Process referrals and authorizations as needed.
• Participate in data reporting as required.

Skills

Customer service

Typing 35 WPM

Data entry

Education

High School Diploma or equivalent

Medical Terminology

Job description

Independence Health System is recruiting a Care Center Agent to be the first point of contact for patients by phone. You will schedule appointments, collect demographic data, and verify insurance information while delivering exceptional customer service.

The role may involve data reporting and handling referrals and authorizations as part of standard duties, requiring accuracy and empathy in patient interactions.