Remote Care Center Scheduler & Patient Support

Independence Health System Inc.; Pennsylvania; Remote; USD 32,000 - 42,000; Full time

Job summary

Independence Health System Inc. is seeking a Care Center Agent to serve as the first point of contact for patients by phone. The role emphasizes scheduling appointments, verifying insurance, and understanding patient needs with strong customer service skills.

Training starts onsite with a fully remote option after completing the in-person phase. Candidates should have a high school diploma and basic computer skills; experience in a medical practice or call center is preferred.

Qualifications

• Minimum: High School Diploma or equivalent.
• Preferred: Medical Terminology.
• Experience: 1 year in switchboard, medical practice, or call center preferred.

Responsibilities

• Schedules patient appointments by phone following scheduling protocols.
• Maintains scheduling system and updates master schedule promptly.
• Obtains referrals, authorizations, and demographic info; verifies insurance details.
• Communicates with supervisor about patient concerns or scheduling issues.

Skills

Typing 35 wpm

Customer service

Education

High School Diploma or equivalent

Medical Terminology

Job description

Independence Health System Inc. is seeking a Care Center Agent to serve as the first point of contact for patients by phone. The role emphasizes scheduling appointments, verifying insurance, and understanding patient needs with strong customer service skills.

Training starts onsite with a fully remote option after completing the in-person phase. Candidates should have a high school diploma and basic computer skills; experience in a medical practice or call center is preferred.