Remote Patient Care Center Specialist

Centerstone; Northern (KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan with company  +

Paid time off and holidays

AD&D Insurance, Life Insurance, and LT

Job summary

Centerstone is seeking a Call Center Agent to provide compassionate, patient-centered support in a fully remote environment. You will verify insurance, schedule appointments, and connect callers with the right clinicians while updating the CRM/EMR with accurate information.

The ideal candidate has 2+ years in healthcare or customer service, strong communication skills, and familiarity with HIPAA. This full-time role offers competitive benefits and a flexible remote setup.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of experience in health care, customer service, or contact center.
• Familiarity with HIPAA and patient data privacy.

Responsibilities

• Deliver a respectful, compassionate experience for every caller.
• Schedule appointments or connect patients with appropriate clinicians.
• Perform insurance verification and identify funding sources.
• Document call details accurately in CRM/EMR systems and track referrals.
• Aim for one-call resolution and meet contact center KPIs.

Skills

Customer service

Verbal communication

Written communication

Remote work

CRM/EMR systems

Education

High school diploma or GED

Bachelor's degree (preferred)

Tools

Salesforce

EMR

Scheduling software

Job description

Centerstone is seeking a Call Center Agent to provide compassionate, patient-centered support in a fully remote environment. You will verify insurance, schedule appointments, and connect callers with the right clinicians while updating the CRM/EMR with accurate information.

The ideal candidate has 2+ years in healthcare or customer service, strong communication skills, and familiarity with HIPAA. This full-time role offers competitive benefits and a flexible remote setup.