Remote Care Center Agent - Evening/Weekend Shifts

Modivcare; Clayton (NM); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision insurance

401(k) match

Paid time off

Parental leave

Job summary

Modivcare is seeking a Care Center Representative for a fully remote role. The position supports families nationwide, handling emergency and non-emergency calls with empathy and efficiency.

You will respond to alerts, record details in real-time, and maintain confidentiality while using CRM systems. Requires a high school diploma and 0–1 year in customer service; weekends/overtime may be required.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Remote capability requires speeds of 50Mbps down and 25Mbps up.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication

Empathy

Independent work

Typing 35 WPM

Education

High School Diploma or GED

Tools

CRM software

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote role. The position supports families nationwide, handling emergency and non-emergency calls with empathy and efficiency.

You will respond to alerts, record details in real-time, and maintain confidentiality while using CRM systems. Requires a high school diploma and 0–1 year in customer service; weekends/overtime may be required.