Remote Care Center Representative - 3rd Shift, Weekend

Modivcare; Columbus (OH); À distance; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

Voluntary Life Insurance (Employee/Sp​

Résumé du poste

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. This fully remote role requires weekend shifts and starts at $16 per hour on the 3rd shift.

You will handle incoming calls, document details in real-time, and maintain confidentiality while delivering empathetic customer service. Ideal candidates have 0–1 year in customer service and a high school diploma.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Remote capability: minimum internet speeds of 50Mbps download and 25Mbps upload.

Responsabilités

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.

Connaissances

Customer service

Oral & written communication

Empathy

Calm under pressure

Independent worker

Formation

High School Diploma or GED

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

CRM systems

Description du poste

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. This fully remote role requires weekend shifts and starts at $16 per hour on the 3rd shift.

You will handle incoming calls, document details in real-time, and maintain confidentiality while delivering empathetic customer service. Ideal candidates have 0–1 year in customer service and a high school diploma.