Remote Care Center Agent - Critical Alerts & Support

Modivcare; Missouri; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Employer paid life insurance and AD&D

Voluntary life insurance

Job summary

Modivcare is seeking a Care Center Representative for a fully remote role. Start date is November 30th, 2026. Shifts are 3rd shift only with one required weekend day. Compensation starts at $16/hour.

Responsibilities include handling calls, coordinating dispatches, and documenting details in real-time. Ideal candidates possess strong communication, empathy, and the ability to work independently in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 0–1 year of customer service experience.
• Willing to work weekends and flexible hours.
• Able to sit at a computer with headset for long periods.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Empathy

Communication

Independent work

Education

High School Diploma or GED

Tools

CRM software

Microsoft Office

Multi-screen navigation

Job description

Modivcare is seeking a Care Center Representative for a fully remote role. Start date is November 30th, 2026. Shifts are 3rd shift only with one required weekend day. Compensation starts at $16/hour.

Responsibilities include handling calls, coordinating dispatches, and documenting details in real-time. Ideal candidates possess strong communication, empathy, and the ability to work independently in a fast-paced environment.