Remote Care Center Agent — 3rd Shift

Modivcare; Guin (AL); Remote; USD 18,000 - 26,000; Full time

Job summary

Modivcare is seeking a Care Center Representative for a fully remote role. The position starts on November 30th, 2026 with 3rd shift hours and requires weekend availability.

The starting compensation is $16 per hour, with responsibilities including answering calls, documenting details, and providing compassionate support to members. Ideal candidates have a High School Diploma or GED and 0–1 year in customer service, preferably in healthcare or a contact center.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Remote capability requires minimum internet speeds of 50Mbps download and 25Mbps upload.

Responsibilities

• Answer incoming emergency and non-emergency calls, follow protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Complete new hire training and pass all required compliance testing.

Skills

Customer service

Communication

Empathy

Independence

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Job description

Modivcare is seeking a Care Center Representative for a fully remote role. The position starts on November 30th, 2026 with 3rd shift hours and requires weekend availability.

The starting compensation is $16 per hour, with responsibilities including answering calls, documenting details, and providing compassionate support to members. Ideal candidates have a High School Diploma or GED and 0–1 year in customer service, preferably in healthcare or a contact center.