Remote Care Center Agent – Compassionate Support

Modivcare; Ohio; À distance; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Match

Tuition Reimbursement

Employee Discounts

Résumé du poste

Modivcare is seeking a Care Center Representative for a fully remote role. You will handle emergency and non-emergency calls, providing compassionate support and accurate documentation. The position requires 0–1 year of experience, weekend availability, and strong typing with CRM proficiency.

The role emphasizes empathy, clear communication, and the ability to multitask across screens while maintaining confidentiality. Training and compliance testing are required for successful onboarding.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Remote capability requires minimum internet speeds of 50Mbps download and 25Mbps upload.

Responsabilités

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Connaissances

Customer service

Communication

Empathy

Self-motivation

Typing 35 WPM

CRM software

Multitasking

MS Office

Formation

High School Diploma or GED

Description du poste

Modivcare is seeking a Care Center Representative for a fully remote role. You will handle emergency and non-emergency calls, providing compassionate support and accurate documentation. The position requires 0–1 year of experience, weekend availability, and strong typing with CRM proficiency.

The role emphasizes empathy, clear communication, and the ability to multitask across screens while maintaining confidentiality. Training and compliance testing are required for successful onboarding.