Remote Care Center Specialist — Empathetic Emergency Support

Modivcare; Butlerville (IN); Remote; USD 18,000 - 26,000; Full time

Job summary

Modivcare is seeking a Care Center Representative for a fully remote role. You will handle incoming emergency and non-emergency calls, provide compassionate support, and log details in real time while ensuring data accuracy and confidentiality.

The role requires 0–1 year of customer service experience and a High School Diploma or GED. The position emphasizes empathy, strong communication, and the ability to work weekends and flexible hours.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours.
• Remote capability requires minimum internet speeds of 50 Mbps download and 25 Mbps upload.
• Able to sit at a computer with headset and lift up to 10 pounds.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Written communication

Empathy

Self-motivation

Multitasking

Typing 35 WPM

CRM software

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote role. You will handle incoming emergency and non-emergency calls, provide compassionate support, and log details in real time while ensuring data accuracy and confidentiality.

The role requires 0–1 year of customer service experience and a High School Diploma or GED. The position emphasizes empathy, strong communication, and the ability to work weekends and flexible hours.