Remote Care Center Agent (3rd Shift)

Modivcare; Town of King (WI); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Job summary

Modivcare is seeking a Care Center Representative for a fully remote role in the United States. You will respond to emergency and non-emergency calls, dispatch responses, and support members with empathy while maintaining accurate records.

This position requires 0–1 year of customer service experience and a high school diploma or GED. The role involves fast-paced incident handling, training completion, and the ability to work weekends.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Remote capability requires minimum internet speeds of 50Mbps download and 25Mbps upload.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.

Skills

Empathy

Communication

Independence

Self-motivation

Education

High School Diploma or GED

Tools

CRM software

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote role in the United States. You will respond to emergency and non-emergency calls, dispatch responses, and support members with empathy while maintaining accurate records.

This position requires 0–1 year of customer service experience and a high school diploma or GED. The role involves fast-paced incident handling, training completion, and the ability to work weekends.