Remote Care Center Agent, 3rd Shift

Modivcare; Mississippi; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) retirement plan with company 60

Paid Time Off

Parental Leave

Disability insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative for a fully remote role. The position offers weekend work with 3rd shift and a starting hourly wage of $16. You will handle high-volume emergency and non-emergency calls, providing compassionate support and accurate data entry.

The ideal candidate has a HS diploma or GED and 0–1 year of customer service experience. Strong typing (35 WPM) and CRM familiarity are preferred to maintain records and assist members efficiently.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience.
• Willingness to work weekends, overtime, and flexible hours as needed.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.

Skills

Customer service

Empathy

Communication

Independent worker

Education

High School Diploma or GED

Tools

CRM software

Microsoft Word

Microsoft Excel

Job description

Modivcare is seeking a Care Center Representative for a fully remote role. The position offers weekend work with 3rd shift and a starting hourly wage of $16. You will handle high-volume emergency and non-emergency calls, providing compassionate support and accurate data entry.

The ideal candidate has a HS diploma or GED and 0–1 year of customer service experience. Strong typing (35 WPM) and CRM familiarity are preferred to maintain records and assist members efficiently.