Remote Care Center Agent — 3rd Shift

Modivcare; Texas; Remote; USD 18,000 - 26,000; Full time

Job summary

Modivcare is seeking a Care Center Representative for a fully remote position. The role requires working the 3rd shift and one weekend day, handling inbound calls with empathy and efficiency.

Starting pay is $16 per hour, with opportunities to develop customer service skills in a high-volume environment. The ideal candidate will have a HS diploma or GED, 0–1 year of experience, and the ability to type and navigate multiple systems while supporting members in a calm, professional manner.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience preferred.
• Remote work requires reliable internet connectivity (min 50Mbps down / 25Mbps up).

Responsibilities

• Answer incoming emergency and non-emergency calls per protocols.
• Provide compassionate customer support using scripts.
• Monitor medical alerts and alarms for timely responses.
• Record call details, dispatches, and messages in real time.
• Verify and update customer information in the system.
• Troubleshoot alarm systems and report issues.

Skills

Customer service

Communication

Empathy

Independence

Education

High School Diploma or GED

Tools

CRM software

MS Word

MS Excel

MS PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote position. The role requires working the 3rd shift and one weekend day, handling inbound calls with empathy and efficiency.

Starting pay is $16 per hour, with opportunities to develop customer service skills in a high-volume environment. The ideal candidate will have a HS diploma or GED, 0–1 year of experience, and the ability to type and navigate multiple systems while supporting members in a calm, professional manner.