Remote Care Center Advocate — 2nd Shift

Modivcare; Philadelphia (Philadelphia County); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Remote work

Benefits package: medical, dental, 401

Paid time off

Job summary

Modivcare is seeking a Care Center Representative to join our remote team. You will respond to incoming calls, determine priorities, and dispatch appropriate responses with calm, empathy, and clear communication.

This entry-level role requires a HS diploma or GED, strong typing and CRM skills, and the ability to work weekends. Training is provided, and a comprehensive benefits package supports nationwide colleagues.

Qualifications

• High School Diploma or GED required.
• Experience in customer service preferred.
• Ability to work weekends and flexible hours.

Responsibilities

• Answer emergency and non-emergency calls per protocol.
• Provide compassionate support using scripted and non-scripted responses.
• Monitor high-volume medical alerts and respond empathetically.
• Record call details and dispatches in real-time.
• Communicate with empathy to ensure a positive experience for members.
• Verify and update customer information in the system.
• Troubleshoot alarm systems and report issues for timely maintenance.
• Suggest preventative healthcare services when appropriate.
• Maintain confidentiality of sensitive materials.
• Navigate multiple screens and type efficiently.

Skills

Customer service

Empathy

Communication

Education

High School Diploma or GED

Tools

CRM software

Multi-screen navigation

Job description

Modivcare is seeking a Care Center Representative to join our remote team. You will respond to incoming calls, determine priorities, and dispatch appropriate responses with calm, empathy, and clear communication.

This entry-level role requires a HS diploma or GED, strong typing and CRM skills, and the ability to work weekends. Training is provided, and a comprehensive benefits package supports nationwide colleagues.