Remote Care Center Advocate (2nd Shift)

Modivcare; Lincoln (NE); Remote; USD 18,000 - 26,000; Full time

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and peace of mind to our members across the country. This is a fully remote position requiring empathy, clear communication, and the ability to manage multiple systems while maintaining accuracy.

You will handle emergency and non-emergency calls, document details in real-time, verify information, and participate in new hire training and compliance testing.

Qualifications

• High school diploma or GED required.
• 0–1 year of customer service experience.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Minimum internet speeds of 50Mbps download and 25Mbps upload required.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Calm under pressure

Independent work

Education

High School Diploma or GED

Tools

CRM software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and peace of mind to our members across the country. This is a fully remote position requiring empathy, clear communication, and the ability to manage multiple systems while maintaining accuracy.

You will handle emergency and non-emergency calls, document details in real-time, verify information, and participate in new hire training and compliance testing.