Remote Care Center Advocate

Modivcare; Baton Rouge (LA); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Employer Paid Life Insurance

Paid Time Off

Paid Parental Leave

401(k) with Company Match

Job summary

Modivcare is seeking a Care Center Representative for a fully remote role. You will handle incoming calls, provide compassionate customer support, and document interactions in real time while maintaining accuracy and confidentiality.

You will work with scripted responses, manage high volumes, and assist members with empathy. The position requires a HS diploma or GED and 0–1 year in customer service, with weekend availability.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience preferred.
• Willingness to work weekends, overtime, and flexible hours as needed.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Typing 35 WPM

CRM software

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote role. You will handle incoming calls, provide compassionate customer support, and document interactions in real time while maintaining accuracy and confidentiality.

You will work with scripted responses, manage high volumes, and assist members with empathy. The position requires a HS diploma or GED and 0–1 year in customer service, with weekend availability.