Remote Care Center Advocate

Modivcare; Idaho Falls (ID); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Fully remote

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and deliver compassionate, efficient support to members nationwide. This fully remote role requires handling emergency and non-emergency calls, logging details in real-time, and maintaining confidentiality across multiple systems.

The position emphasizes empathy, strong communication, and the ability to work independently with weekend shifts and overtime as needed.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience.
• Willingness to work weekends, overtime, and flexible hours as needed.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication

Empathy

Independence

Education

High School Diploma or GED

Tools

CRM systems

MS Word

MS Excel

MS Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and deliver compassionate, efficient support to members nationwide. This fully remote role requires handling emergency and non-emergency calls, logging details in real-time, and maintaining confidentiality across multiple systems.

The position emphasizes empathy, strong communication, and the ability to work independently with weekend shifts and overtime as needed.