Remote Call & Follow-Up Specialist (Fleet Support)

Cox Automotive; Tallahassee (FL); Remote; USD 21,000 - 31,000; Full time

Benefits offered by this job

Flexible work arrangements

Comprehensive healthcare options

401(k) with company match

Professional development opportunities

Parental leave and additional benefits

Employee discounts

Job summary

Cox Automotive is hiring a New Call/Follow Up Specialist for Cox Fleet. This role remotely supports fleet operations, handling inbound calls, gathering requirements, and ensuring accurate data entry while coordinating with service providers.

The position emphasizes customer service excellence, timely issue resolution, and adherence to schedules in a 24/7 environment. Strong communication and multitasking are essential to succeed.

Qualifications

• Minimum high school diploma or GED with up to 2 years in a related field.
• Strong customer service experience.
• Ability to gather accurate information during calls and enter data promptly.

Responsibilities

• Handle all inbound calls in a timely manner.
• Gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call and record unit location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Job description

Cox Automotive is hiring a New Call/Follow Up Specialist for Cox Fleet. This role remotely supports fleet operations, handling inbound calls, gathering requirements, and ensuring accurate data entry while coordinating with service providers.

The position emphasizes customer service excellence, timely issue resolution, and adherence to schedules in a 24/7 environment. Strong communication and multitasking are essential to succeed.