Remote Call & Follow-Up Specialist - Fleet Support

Cox Automotive; Newark (NJ); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Professional development

Parental leave & fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Automotive seeks a detail-oriented New Call/Follow Up Specialist to join Cox Fleet. You will manage fleet operations logistics, ensure timely vehicle maintenance, and provide top-tier customer service.

This role requires data accuracy on calls and coordination with service providers, within a 24/7/365 environment. Position offers remote or hybrid work options based on location, with a starting hourly rate in the posted range and potential additional compensation.

Qualifications

• Minimum: High school diploma or GED and up to 2 years of related experience.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Enter data promptly and record the unit's location accurately.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Degree in related discipline (preferred)

Job description

Cox Automotive seeks a detail-oriented New Call/Follow Up Specialist to join Cox Fleet. You will manage fleet operations logistics, ensure timely vehicle maintenance, and provide top-tier customer service.

This role requires data accuracy on calls and coordination with service providers, within a 24/7/365 environment. Position offers remote or hybrid work options based on location, with a starting hourly rate in the posted range and potential additional compensation.