Remote Call Follow-Up Specialist – Fleet Support

Cox Automotive; Billings (MT); Hybrid; USD 21,000 - 31,000; Full time

Benefits offered by this job

Healthcare

401(k)

Professional development

Parental leave

Pet insurance

Employee discounts

Job summary

Cox Automotive is seeking a New Call/Follow Up Specialist to support Cox Fleet operations. You will manage inbound calls, gather and verify customer requirements, and ensure timely data entry and accurate billing details, helping to maintain smooth fleet service.

The role offers remote/hybrid work options and competitive hourly pay. Ideal candidates bring strong customer service experience, the ability to multitask, and a proactive problem-solving mindset.

Qualifications

• High school diploma or GED; up to 2 years of related experience.
• Strong customer service experience and communication skills.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Enter data promptly and record unit location accurately.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Communication

Education

High school diploma or GED

College degree or related experience preferred

Job description

Cox Automotive is seeking a New Call/Follow Up Specialist to support Cox Fleet operations. You will manage inbound calls, gather and verify customer requirements, and ensure timely data entry and accurate billing details, helping to maintain smooth fleet service.

The role offers remote/hybrid work options and competitive hourly pay. Ideal candidates bring strong customer service experience, the ability to multitask, and a proactive problem-solving mindset.