Remote Call Follow-Up Specialist – Fleet Support

Cox Automotive; Portland (OR); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible time-off

Healthcare

401(k) match

Professional development

Parental leave

Pet insurance

Employee discounts

Job summary

Cox Automotive is seeking a detail-oriented New Call/Follow Up Specialist for Cox Fleet. This role handles inbound/outbound calls, data entry, and billing, affecting fleet operations with accuracy and efficiency.

You’ll support customers by gathering requirements, updating on event status, and coordinating with the roadside dispatcher while meeting deadlines in a 24/7/365 environment. Strong customer service is essential.

Qualifications

• High school diploma or GED required.
• Up to 2 years of related experience.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Education

High school diploma or GED

Related degree preferred

Job description

Cox Automotive is seeking a detail-oriented New Call/Follow Up Specialist for Cox Fleet. This role handles inbound/outbound calls, data entry, and billing, affecting fleet operations with accuracy and efficiency.

You’ll support customers by gathering requirements, updating on event status, and coordinating with the roadside dispatcher while meeting deadlines in a 24/7/365 environment. Strong customer service is essential.