Remote Call & Follow-Up Specialist – Customer Support

Cox Automotive; Englewood (CO); Hybrid; USD 2,080,000 - 3,126,000; Full time

Benefits offered by this job

Healthcare plans

401(k) with company match

Paid time off

Professional development

Parental leave

Fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Job summary

Cox Automotive is seeking a detail-oriented New Call/Follow Up Specialist for Cox Fleet. You will manage fleet logistics, handle inbound calls, gather customer requirements, and ensure precise data entry and billing communication.

This role emphasizes timely responses, problem-solving, and collaboration with dispatchers. The position offers remote or hybrid work options depending on location, with competitive hourly pay and benefits.

Qualifications

• High school diploma or GED required.
• Strong customer service experience preferred.
• Ability to multitask and solve problems effectively.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Enter data promptly and record the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Related degree or industry experience

Job description

Cox Automotive is seeking a detail-oriented New Call/Follow Up Specialist for Cox Fleet. You will manage fleet logistics, handle inbound calls, gather customer requirements, and ensure precise data entry and billing communication.

This role emphasizes timely responses, problem-solving, and collaboration with dispatchers. The position offers remote or hybrid work options depending on location, with competitive hourly pay and benefits.