Remote Call Follow-Up Specialist

Cox Automotive; Bridgeport (CT); Hybrid; USD 2,080,000 - 3,126,000; Full time

Benefits offered by this job

Flexible time-off

Healthcare

401(k) match

Professional development

Parental leave

Fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Job summary

Cox Automotive’s Cox Fleet team is seeking a detail-oriented New Call/Follow Up Specialist to support fleet operations, handle inbound calls, gather customer requirements, and ensure accurate data entry.

You will manage timely communication, verify billing details, coordinate with service providers, and keep customers informed on event status while meeting deadlines in a fast-paced environment.

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Phone handling

Time management

Education

High school diploma or GED

Job description

Cox Automotive’s Cox Fleet team is seeking a detail-oriented New Call/Follow Up Specialist to support fleet operations, handle inbound calls, gather customer requirements, and ensure accurate data entry.

You will manage timely communication, verify billing details, coordinate with service providers, and keep customers informed on event status while meeting deadlines in a fast-paced environment.