Remote Call & Follow-Up Specialist (Fleet)

Cox Enterprises; Maine; Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Healthcare

401(k) with company match

Professional development

Parental leave and fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Enterprises is hiring a New Call/Follow Up Specialist for Cox Fleet. This role focuses on handling inbound calls, gathering client requirements, and ensuring precise data entry and billing communication.

You will coordinate with service providers and dispatchers to support timely maintenance and updates. Ideal candidates will have a high school diploma or GED with up to 2 years of related experience and strong customer service skills.

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Bachelor's degree or related field

Job description

Cox Enterprises is hiring a New Call/Follow Up Specialist for Cox Fleet. This role focuses on handling inbound calls, gathering client requirements, and ensuring precise data entry and billing communication.

You will coordinate with service providers and dispatchers to support timely maintenance and updates. Ideal candidates will have a high school diploma or GED with up to 2 years of related experience and strong customer service skills.