Remote Call & Follow-Up Specialist

Cox Automotive; Minneapolis (MN); Hybrid; USD 21,000 - 32,000; Full time

Benefits offered by this job

Flexible work options

Healthcare coverage

401(k) with company match

Professional development

Parental leave and fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Automotive is hiring a New Call/Follow Up Specialist for Cox Fleet. You will manage inbound calls, collect accurate information, and coordinate with service providers to ensure timely maintenance and repairs of fleet vehicles.

The role emphasizes proactive problem-solving, strong customer service, and multitasking in a fast-paced environment. The position can be remote outside a 30-mile radius or hybrid within the radius, with competitive hourly pay and benefits.

Qualifications

• High school diploma or GED required, up to 2 years in related field.
• Strong customer service experience required.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem-solving

Proactive

Education

High school diploma or GED

Degree in related discipline

Job description

Cox Automotive is hiring a New Call/Follow Up Specialist for Cox Fleet. You will manage inbound calls, collect accurate information, and coordinate with service providers to ensure timely maintenance and repairs of fleet vehicles.

The role emphasizes proactive problem-solving, strong customer service, and multitasking in a fast-paced environment. The position can be remote outside a 30-mile radius or hybrid within the radius, with competitive hourly pay and benefits.