Remote Call & Follow-Up Specialist - Fleet Support

Cox Enterprises; Nebraska; Hybrid; USD 33,000 - 52,000; Full time

Benefits offered by this job

Healthcare

401(k) matching

Professional development

Parental leave & fertility coverage

Pet insurance

Employee discounts

Flexible time-off

Job summary

Cox Enterprises is seeking New Call/Follow Up Specialists for Cox Fleet. This role is remote with hybrid options near Cherryville, NC, supporting fleet operations, billing accuracy, and customer communication. You’ll gather requirements, document locations, and coordinate with dispatch to resolve issues.

Ideal candidates have strong customer service, multitasking, and problem-solving skills, plus a high school diploma or GED. Training is provided for a 24/7/365 environment.

Qualifications

• High school diploma or GED and up to 2 years of related experience.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call and record the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem-solving

Education

High school diploma or GED

Related discipline degree (preferred)

Job description

Cox Enterprises is seeking New Call/Follow Up Specialists for Cox Fleet. This role is remote with hybrid options near Cherryville, NC, supporting fleet operations, billing accuracy, and customer communication. You’ll gather requirements, document locations, and coordinate with dispatch to resolve issues.

Ideal candidates have strong customer service, multitasking, and problem-solving skills, plus a high school diploma or GED. Training is provided for a 24/7/365 environment.