Remote Fleet Call & Follow-Up Specialist

Cox Enterprises; Rhode Island; Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Professional development

Parental leave

Fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Job summary

Cox Fleet is seeking a remote-friendly Call/Follow Up Specialist to support fleet operations. You will handle inbound calls, gather customer requirements, record locations, and ensure accurate billing and updates with service providers.

The role emphasizes multitasking, problem-solving, and strong customer service in a fast-paced, 24/7 environment. Remote options available with hybrid possibilities near Cherryville, NC.

Qualifications

• A high school diploma or GED and up to 2 years of related field experience.
• Strong customer service experience.
• Preferred: a degree in related discipline or industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Enter data promptly and record the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize tasks within deadlines.

Skills

Customer service experience

Multitasking

Problem-solving

Education

High school diploma or GED

Degree in related discipline (preferred)

Job description

Cox Fleet is seeking a remote-friendly Call/Follow Up Specialist to support fleet operations. You will handle inbound calls, gather customer requirements, record locations, and ensure accurate billing and updates with service providers.

The role emphasizes multitasking, problem-solving, and strong customer service in a fast-paced, 24/7 environment. Remote options available with hybrid possibilities near Cherryville, NC.