Remote Call & Follow-Up Specialist | Fleet Support

Cox Enterprises; South Dakota; Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Professional development

Parental leave

Fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Enterprises is seeking a New Call/Follow Up Specialist to support Cox Fleet from a fully remote/hybrid setup. You will manage inbound calls, gather customer requirements, and ensure accurate data capture for fleet operations.

The role emphasizes timely communication of billing details and updates to customers and service providers. The position offers opportunities for professional growth, with benefits including healthcare, 401(k) with company match, and ongoing training and development.

Qualifications

• High school diploma or GED with up to 2 years of related experience.
• Strong customer service experience is preferred.
• Candidates should be capable of multitasking and solving problems in a fast-paced environment.

Responsibilities

• Handle all inbound calls in a timely manner.
• Gather and document customer requirements during the initial call.
• Enter data accurately and record the unit's location.
• Communicate accurate billing information to service providers.
• Process estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers informed on event status and follow instructions.
• Collaborate with roadside dispatchers when issues arise.
• Prioritize tasks to meet deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Bachelor's degree (related discipline)

Job description

Cox Enterprises is seeking a New Call/Follow Up Specialist to support Cox Fleet from a fully remote/hybrid setup. You will manage inbound calls, gather customer requirements, and ensure accurate data capture for fleet operations.

The role emphasizes timely communication of billing details and updates to customers and service providers. The position offers opportunities for professional growth, with benefits including healthcare, 401(k) with company match, and ongoing training and development.