Remote Call and Follow-Up Specialist

Cox Enterprises; Cherryville (NC); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare options

401(k) matching

Professional development"

Parental leave and fertility coverage

Job summary

Cox Enterprises is hiring a New Call/Follow Up Specialist for Cox Fleet to ensure timely inbound calls, accurate data capture, and effective communication with service providers. The role emphasizes customer service excellence and logistics coordination.

Join a team offering comprehensive benefits, room for growth, and a remote-ready work arrangement with hybrid options near Cherryville, NC. Training and schedule details provided during onboarding.

Qualifications

• High school diploma or GED and up to 2 years of related experience.
• Strong customer service experience preferred.

Responsibilities

• Handle inbound calls and follow up with customers.
• Gather and document customer requirements during calls.
• Enter data accurately, including vehicle location and billing details.
• Obtain estimates and relay information to service providers.
• Coordinate with roadside dispatcher and prioritize tasks within deadlines.

Skills

Customer service

Education

High school diploma or GED

Bachelor's degree in related discipline

Job description

Cox Enterprises is hiring a New Call/Follow Up Specialist for Cox Fleet to ensure timely inbound calls, accurate data capture, and effective communication with service providers. The role emphasizes customer service excellence and logistics coordination.

Join a team offering comprehensive benefits, room for growth, and a remote-ready work arrangement with hybrid options near Cherryville, NC. Training and schedule details provided during onboarding.