Remote Call Follow-Up Specialist – Fleet Support

Cox Automotive; Harrisburg (NC); Hybrid; USD 21,000 - 32,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Paid time off & holidays

Professional development

Parental leave

Pet insurance

Job summary

Cox Automotive's Cox Fleet is seeking a detail-oriented New Call/Follow Up Specialist. You will manage fleet operation inquiries, gather requirements, enter data accurately, and communicate billing details while coordinating with service providers and dispatchers.

The role offers a fully remote option for those outside a 30-mile radius of Cherryville, NC, or hybrid work for locals. Starting pay ranges from $15.10 to $22.69 per hour, with benefits, time off, and opportunities for growth described

Qualifications

• High school diploma or GED and up to 2 years of related field experience.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Communication

Education

High school diploma or GED

Related degree preferred

Job description

Cox Automotive's Cox Fleet is seeking a detail-oriented New Call/Follow Up Specialist. You will manage fleet operation inquiries, gather requirements, enter data accurately, and communicate billing details while coordinating with service providers and dispatchers.

The role offers a fully remote option for those outside a 30-mile radius of Cherryville, NC, or hybrid work for locals. Starting pay ranges from $15.10 to $22.69 per hour, with benefits, time off, and opportunities for growth described