Remote Call & Follow-Up Specialist

Cox Enterprises; Delaware; Remote; USD 35,000 - 45,000; Full time

Job summary

Cox Enterprises is seeking a detail-oriented New Call/Follow Up Specialist for Cox Fleet. You will manage fleet operations logistics, handle inbound calls, and gather precise information on each case. The role emphasizes timely communication, data entry, and collaboration with dispatchers.

The position offers remote work for some, with hybrid options for others within 30 miles of Cherryville, NC. A strong customer service background and problem-solving mindset are essential for success in a

Qualifications

• High school diploma or GED plus up to 2 years of related experience.
• Strong customer service experience.
• Preferred: degree in related discipline or industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information and record the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Bachelor’s degree (preferred)

Job description

Cox Enterprises is seeking a detail-oriented New Call/Follow Up Specialist for Cox Fleet. You will manage fleet operations logistics, handle inbound calls, and gather precise information on each case. The role emphasizes timely communication, data entry, and collaboration with dispatchers.

The position offers remote work for some, with hybrid options for others within 30 miles of Cherryville, NC. A strong customer service background and problem-solving mindset are essential for success in a