Remote Call & Follow-Up Specialist

Cox Enterprises; California (MO); Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Excellent work-life balance

Comprehensive healthcare

Generous 401(k) with company match

Professional development opportunities

Parental leave, fertility coverage &ad

Adoption assistance

Pet insurance

Employee discounts

Job summary

Cox Fleet is seeking a detail-oriented New Call/Follow Up Specialist to join our team and help ensure best-in-class service for customers. You’ll manage fleet logistics, gather requirements, and keep data and billing accurate while maintaining strong communication with customers.

This remote/hybrid role supports Cox Fleet’s operations with flexible schedules, 24/7/365 coverage, and opportunities for growth within the organization.

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem-solving

Education

High school diploma or GED

Degree in related discipline

Job description

Cox Fleet is seeking a detail-oriented New Call/Follow Up Specialist to join our team and help ensure best-in-class service for customers. You’ll manage fleet logistics, gather requirements, and keep data and billing accurate while maintaining strong communication with customers.

This remote/hybrid role supports Cox Fleet’s operations with flexible schedules, 24/7/365 coverage, and opportunities for growth within the organization.