Remote Call & Fleet Support Specialist

Cox Enterprises; New Jersey; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive healthcare

401(k) with company match

Professional development

Parental leave with fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Job summary

Cox Enterprises is seeking a detail‑oriented New Call/Follow Up Specialist for Cox Fleet. This role focuses on delivering best-in-class service while coordinating fleet logistics and customer communication.

Responsibilities include inbound call handling, collecting accurate information, data entry, and timely updates to customers and service providers. Remote/hybrid options apply based on location.

Qualifications

• High school diploma or GED and up to 2 years of related experience.
• Strong customer service experience.
• Preferred: degree in related discipline or industry experience.

Responsibilities

• Manage logistics of fleet operations and ensure timely vehicle maintenance and repairs.
• Handle all inbound calls in a timely manner.
• Gather and follow customer requirements during the initial call.
• Enter data promptly and record unit location accurately.
• Communicate accurate billing information to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks on deadlines.

Skills

Customer service

Call handling

Data entry

Billing communications

Time management

Outbound calling

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

Cox Enterprises is seeking a detail‑oriented New Call/Follow Up Specialist for Cox Fleet. This role focuses on delivering best-in-class service while coordinating fleet logistics and customer communication.

Responsibilities include inbound call handling, collecting accurate information, data entry, and timely updates to customers and service providers. Remote/hybrid options apply based on location.