Remote Call & Follow-Up Specialist

Cox Automotive; Burlington (VT); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare options

401(k) with match

Professional development

Job summary

Cox Automotive is hiring a New Call/Follow Up Specialist for Cox Fleet. This fully remote role supports fleet operations, handles inbound calls, and ensures accurate information and billing. You will gather requirements, update event statuses, and coordinate with dispatchers to resolve issues while meeting deadlines.

The position offers hourly pay, benefits, and growth opportunities within a 24/7/365 environment, with training and scheduling notes to fit shift needs.

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.
• A degree in related discipline or industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem-solving

Education

High school diploma or GED

Degree in related discipline (Preferred)

Job description

Cox Automotive is hiring a New Call/Follow Up Specialist for Cox Fleet. This fully remote role supports fleet operations, handles inbound calls, and ensures accurate information and billing. You will gather requirements, update event statuses, and coordinate with dispatchers to resolve issues while meeting deadlines.

The position offers hourly pay, benefits, and growth opportunities within a 24/7/365 environment, with training and scheduling notes to fit shift needs.