Remote Call & Follow-Up Specialist

Cox Enterprises; Oregon; Hybrid; USD 40,000 - 48,000; Full time

Benefits offered by this job

Flexible schedules

Healthcare options

401(k)

Professional development

Parental leave

Fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Fleet is seeking a New Call/Follow Up Specialist to manage fleet logistics, handle inbound calls, collect customer requirements, and record locations. You will ensure timely updates and accurate information flows between customers and service providers.

This remote/hybrid role supports a 24/7/365 operations environment with flexible schedules and opportunities for professional growth within Cox. Training begins soon, with a focus on customer service excellence.

Qualifications

• High school diploma or GED with up to 2 years in related field.
• Strong customer service experience.
• Preferred: degree in related discipline.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Related degree (preferred)

Job description

Cox Fleet is seeking a New Call/Follow Up Specialist to manage fleet logistics, handle inbound calls, collect customer requirements, and record locations. You will ensure timely updates and accurate information flows between customers and service providers.

This remote/hybrid role supports a 24/7/365 operations environment with flexible schedules and opportunities for professional growth within Cox. Training begins soon, with a focus on customer service excellence.