Remote Call & Follow-Up Specialist

Cox Enterprises; Arizona; Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Healthcare options

401(k) match

Professional development

Parental leave

Fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Job summary

Cox Enterprises is seeking a New Call/Follow Up Specialist to support Cox Fleet from a remote or hybrid setup. You will handle inbound calls, gather requirements, and ensure accurate data recording and billing communications to service providers.

The role emphasizes timely updates and coordination with roadside dispatchers to resolve issues. The ideal candidate has strong customer service experience, multitasking ability, and 0–2 years in related work.

Qualifications

• High school diploma or GED and up to 2 years of related experience.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Enter data promptly and record unit location accurately.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Data entry

Call handling

Multitasking

Problem solving

Education

High school diploma

GED

Bachelor's degree preferred

Job description

Cox Enterprises is seeking a New Call/Follow Up Specialist to support Cox Fleet from a remote or hybrid setup. You will handle inbound calls, gather requirements, and ensure accurate data recording and billing communications to service providers.

The role emphasizes timely updates and coordination with roadside dispatchers to resolve issues. The ideal candidate has strong customer service experience, multitasking ability, and 0–2 years in related work.