Remote Call & Follow-Up Specialist

Cox Automotive; Omaha (NE); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible time-off policies

Comprehensive healthcare

Generous 401(k) with company match

Professional development

Parental leave and fertility coverage

Pet insurance and employee discounts

Job summary

Cox Automotive is seeking a detail-oriented New Call/Follow Up Specialist to join Cox Fleet. You will handle inbound calls, collect accurate information, and ensure timely billing and updates to customers. This remote/hybrid role offers flexible schedules and opportunities for growth.

We provide healthcare, 401(k) with company match, parental leave, and ongoing professional development. Must be authorized to work in the United States.

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.
• A degree in related discipline or industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service experience

Multitasking

Problem solving

Education

High school diploma or GED

Bachelor's degree or related field

Job description

Cox Automotive is seeking a detail-oriented New Call/Follow Up Specialist to join Cox Fleet. You will handle inbound calls, collect accurate information, and ensure timely billing and updates to customers. This remote/hybrid role offers flexible schedules and opportunities for growth.

We provide healthcare, 401(k) with company match, parental leave, and ongoing professional development. Must be authorized to work in the United States.