Remote Call & Follow-Up Specialist

Cox Automotive; Huntsville (AL); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare

401(k) matching

Professional development

Parental leave

Fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Job summary

Cox Automotive seeks a New Call/Follow Up Specialist to support Cox Fleet operations from a remote or hybrid setup in the United States. The role focuses on handling customer calls, gathering requirements, and ensuring accurate information flows to billing and service providers.

You will coordinate with roadside dispatch and maintain timely event updates while managing multiple tasks in a 24/7 environment. Strong customer service and high school education are required.

Qualifications

• High school diploma or GED with up to 2 years of related experience.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Multitasking

Problem-solving

Customer service

Education

High school diploma or GED

Job description

Cox Automotive seeks a New Call/Follow Up Specialist to support Cox Fleet operations from a remote or hybrid setup in the United States. The role focuses on handling customer calls, gathering requirements, and ensuring accurate information flows to billing and service providers.

You will coordinate with roadside dispatch and maintain timely event updates while managing multiple tasks in a 24/7 environment. Strong customer service and high school education are required.