Remote Call Follow-Up Specialist

Cox Automotive; Charleston (WV); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive healthcare

401(k) with company match

Professional development

Parental leave and fertility coverage

Pet insurance and employee discounts

Job summary

Cox Automotive's Cox Fleet division is seeking a detail-oriented New Call/Follow Up Specialist. This role is fully remote for some locations and hybrid for others, supporting fleet operations and customer service across the United States.

You will manage inbound calls, gather requirements, and ensure accurate data entry and timely updates to service providers. Ideal candidates have strong customer service experience and at least a high school diploma, with opportunities for professional growth,

Qualifications

• High school diploma or GED and up to 2 years of related experience.
• Strong customer service experience.
• Preferred: degree in related discipline or industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem-solving

Education

High school diploma or GED

Job description

Cox Automotive's Cox Fleet division is seeking a detail-oriented New Call/Follow Up Specialist. This role is fully remote for some locations and hybrid for others, supporting fleet operations and customer service across the United States.

You will manage inbound calls, gather requirements, and ensure accurate data entry and timely updates to service providers. Ideal candidates have strong customer service experience and at least a high school diploma, with opportunities for professional growth,