Remote Call & Follow-Up Specialist

Cox Automotive; Cherryville (NC); Hybrid; USD 21,000 - 31,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Professional development

Parental leave policies

Pet insurance

Employee discounts

Job summary

Cox Automotive is seeking a New Call/Follow Up Specialist to manage fleet operations logistics and ensure timely maintenance and repair of vehicles. You will handle inbound calls, gather requirements, record locations, and relay accurate billing details to providers.

The role emphasizes data accuracy, proactive updates to customers, and collaboration with dispatchers. A high school diploma and customer service experience are required, with remote/hybrid options depending on location.

Qualifications

• High school diploma or GED and up to 2 years of related experience.
• Strong customer service experience.
• Preferred: degree in related discipline.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Enter data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Data entry

Multitasking

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

Cox Automotive is seeking a New Call/Follow Up Specialist to manage fleet operations logistics and ensure timely maintenance and repair of vehicles. You will handle inbound calls, gather requirements, record locations, and relay accurate billing details to providers.

The role emphasizes data accuracy, proactive updates to customers, and collaboration with dispatchers. A high school diploma and customer service experience are required, with remote/hybrid options depending on location.