Remote Call Center Team Lead - Customer Service

Verizon; Allentown (Lehigh County); Remote; USD 73,000 - 126,000; Full time

Benefits offered by this job

Matched 401(k)

Paid holidays

Personal days

Parental leave

Tuition assistance

Job summary

Verizon is seeking a hands-on leader to head a customer care team in a remote role. You will guide the team to deliver outstanding service across devices, billing, and related issues, while modeling first-class customer care and mentoring through challenges.

You'll manage call volume, ensure resources and training are in place, and uphold policies and quality standards. The role requires flexibility for evenings, weekends, and holidays, with attendance at in-person trainings as needed.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required.
• Willingness to work evenings, weekends, and holidays.
• Live within 75 miles of the current reporting location.

Responsibilities

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring that resources are in place and trained so that customer issues are resolved quickly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve.
• Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment.

Skills

Leadership

Customer service

Team development

Education

Bachelor's degree

Job description

Verizon is seeking a hands-on leader to head a customer care team in a remote role. You will guide the team to deliver outstanding service across devices, billing, and related issues, while modeling first-class customer care and mentoring through challenges.

You'll manage call volume, ensure resources and training are in place, and uphold policies and quality standards. The role requires flexibility for evenings, weekends, and holidays, with attendance at in-person trainings as needed.