Remote Call Center Team Lead – Customer Service

Verizon; Aberdeen (MD); Remote; USD 73,000 - 126,000; Full time

Job summary

Verizon is seeking a strong leader to manage a customer care team in a remote role. You will guide the team to deliver outstanding service, address devices, billing, and related inquiries, and set the standard for quality and professionalism.

In this role, you will lead, motivate, and develop staff, ensure proper resources, monitor call volume, and mentor the team to improve. You will apply policies and foster strong interpersonal skills while upholding high standards.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• You must live within 75 miles of the current reporting location.

Responsibilities

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring that resources are in place and trained so that customer issues are resolved quickly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve.
• Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment.

Skills

Customer service

Leadership

Communication

Problem solving

Education

Bachelor's degree

Job description

Verizon is seeking a strong leader to manage a customer care team in a remote role. You will guide the team to deliver outstanding service, address devices, billing, and related inquiries, and set the standard for quality and professionalism.

In this role, you will lead, motivate, and develop staff, ensure proper resources, monitor call volume, and mentor the team to improve. You will apply policies and foster strong interpersonal skills while upholding high standards.