Remote Call Center Supervisor - Customer Service Leader

Verizon; Buffalo (NY); Remoto; USD 73.000 - 126.000; Tempo pieno

Descrizione del lavoro

Verizon is seeking a dynamic Customer Care Team Lead to guide a remote call center team delivering outstanding service for devices, billing, and other inquiries.

You'll model first-class service, coach staff, monitor performance, and ensure resources are ready to resolve issues quickly. The role requires evenings, weekends and holidays, with 40 hours weekly in a remote setting across the New York area.

Competenze

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Even better if you have a degree.
• Customer service or call center experience, ideally with technical products or services.
• Led a team, preferably in customer service or a call center environment.

Mansioni

• Leading, motivating, and developing a customer care team to deliver outstanding service.
• Ensuring that resources are in place and trained so that customer issues are resolved quickly.
• Tracking and handling call volume for optimal efficiency.
• Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve.
• Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment.

Conoscenze

Customer service

Team leadership

Communication skills

Time management

Formazione

Bachelor's degree

Descrizione del lavoro

Verizon is seeking a dynamic Customer Care Team Lead to guide a remote call center team delivering outstanding service for devices, billing, and other inquiries.

You'll model first-class service, coach staff, monitor performance, and ensure resources are ready to resolve issues quickly. The role requires evenings, weekends and holidays, with 40 hours weekly in a remote setting across the New York area.